• Our typical turnaround time for made-to-order products is 1-7 business days depending on the complexity and size of your order.

• Please Note: That once a package leaves and is in the hands of the shipping courier, we cannot control delays, weather, interruptions etc. Also, you may refer to your tracking number, it will be able to provide you with the current updates on your package.

Below are the estimated timelines based on shipping carriers.

• Within Canada: 2-13 business days
• USA: 3-15 business days
• International: 4-22 business days. (Not available at this time)

• Shipping to the USA typically takes 3-8 business days depending on shipping service chosen. But may vary also depending on your state and the shipping services available in your state.
• Please Note: That once a package leaves and is in the hands of the shipping courier, we cannot control delays, weather, interruptions etc. Also, you may refer to your tracking number, it will be able to provide you with the current updates on your package.

We offer the following printing options on our products:

• HTV (Heat Transfer Vinyl)
• DTG (Direct to Garment)
• Screen Printing
• DTF (Direct to Fabric)

All of our products have their printing methods displayed along with the products, ensuring customers are aware of the type of print or material that will be used.

• HTV is a method of printing where vinyl material is cut into designs and heat-pressed onto the fabric.

6ix Side Swag is proud to offer high-quality vinyl provided by Stahl's and Stahl's Canada.

• DTG printing directly applies ink to the fabric using a specialized printer, allowing for detailed and full-color designs.

• Screen printing involves pushing ink through a mesh screen onto the fabric, creating durable and vibrant designs.

• DTF printing uses inkjet technology to print directly onto the fabric, resulting in soft and flexible designs.

• Absolutely! We provide customization options for the majority of our products. We prioritize your satisfaction, so if you would like to make modifications, additions, or even create something entirely new, we are here to assist you in doing so. Please contact us at custominquiries@6ixsideswag.ca and learn more about any custom requests you may have.

• All of our printed or pressed products have their printing methods and materials listed along with the product. When viewing a product, customers will also see related care instructions based on the print or press process used on that specific product.
• Additionally, we make our best efforts to include washing and care instructions with your order as well, based on the product you have purchased.

Most definitely! Depending on the shipping service you have selected, each postal service company will send tracking information and methods to the email associated with your order, whether you are in Canada or the United States.

In addition, if you experience any difficulties or require any assistance regarding the tracking of your order, please do not hesitate to contact us at support@6ixsideswag.ca We will assist you as soon as possible.

Please refer to our Returns and Exchanges policy, for detailed information on what to do if you have received a damaged item.

Unfortunately at this time, we are unable to offer international shipping. We understand that this may be disappointing news, but please know that we are doing everything we can to make this service available as soon as possible. Thank you for your patience and understanding.

• Our production process to fulfill orders for Made-To-Order products within a certain time frame is fairly complex. Once an order is confirmed, it enters the production line, which has multiple stages to ensure the quality of your garment. However, making changes to your order disrupts the workflow and causes delays with our production team. Therefore, we regret to inform you that we cannot cancel an order once it has been confirmed.

If you need to make any changes to your order, such as a size, color, or address change, please let us know as soon as possible. While we cannot guarantee that we can make the change, we will do our best to accommodate your request.

We may be able to add additional items to your order within a specific, but very short time frame. However, this service is also not guaranteed.

• We accept major credit cards, PayPal, and other secure payment options listed at the bottom of our website located in the footer section.

• Please Note: That 6ix Side Swag is not responsible for any lost or missing packages. But, if you believe your package is lost and/or missing, please email us at support@6ixsideswag.ca and we will launch an investigation with the respective shipping courier.
• Please Note: 6ix Side Swag does not offer refunds for lost and/or missing packages. We will do our absolute best to provide you with a solution to find your package, or if deemed missing - we will offer a replacement package after the courier investigation is complete. Please note that these investigations when opened can take up to 14 business days to be rectified with the shipping couriers.